Role: Technical Support Analyst

Location: Bangalore / Mumbai Data Center
Shift: 24x7 Rotational (12-hour shifts)

Experience

- Minimum 5 years of Data Center Infrastructure Support experience.

Qualification

- Graduate or equivalent experience.
- Data Center Management certification preferred.
- Commscope / SYSTIMAX SP3321 or equivalent certification preferred.

Technical Skills

- Expert knowledge on Data Center Infrastructure Operations, maintenance and management.
- Understanding and hands on experience on Racking & Stacking of device
- Level 1 knowledge on Server, Storage & Network Hardware Installation, iLO and management configuration
- Complete knowledge on Data center best practice standards recommended by TIA-942 and BICSI Best Practices

Structured Cabling Systems :

- Work experience on different type of structured cabling systems, specially on the data center cabling systems, distribution systems, cross connect technologies, best practices, installations, trouble shooting, management and maintenance.
- Design, build and implementation of structured cabling systems, capacity planning and deployment.
- Inside knowledge on different type of copper cablings, Cat-5 to Cat-7A
- Inside knowledge on different type fibers, Single Mode & Multimode Fibers

Electrical Systems :

- HV, MV & LV Systems
- Different type of electrical panels
- HT Panels, LT Panels
- Capacitor panels
- Power DBs
- Lighting control systems
- Rack power distribution units
- Single and Three Phase power technologies
- UPS & Batteries
- Isolation transformers
- Diesel Generators and AMF panels

HVAC systems :

HVAC systems fundamental knowledge

Different type of cooling systems

Control and management of HVAC system

Level-1 trouble shooting and fault diagnostics

AHU / PAHU systems

Building management systems (BMS) :

- Complete knowledge on building management system (BMS) with multi-modeling
- Understanding of BAC-NET, Mod-Bus, RS-485 protocol, digital and analogue signaling,




- SNMP integration with different type of devices
- Knowledge on BMS functional architecture
- Real time monitoring, reporting and management
- Dash-board reporting
- Trends reporting
- Alarm reporting
- Alerts reporting
- Components wise monitoring and reporting
- Threshold setting and reporting
- Knowledge on DCIM functional architecture
- Integration management of third party systems and DCIM
- Asset Management
- Incident & Change Management (ITIL)
- Hardware Troubleshooting
- Vendor Coordination
- Microsoft Office
- Ticketing Tools
- Understanding of Fire Alarm Systems, its sub-components, alarm reading and reporting
- Knowledge on Fire Alarm System management and integration with all other connected systems
- Knowledge on VESDA management and integration with all other connected systems
- Knowledge on Fire Suppression System management and integration with all other connected systems
- Knowledge on Access Control System management and integration with all other connected systems
- Knowledge on Power Monitoring System management and integration with all other connected systems
- Knowledge on Cooling Monitoring System management and integration with all other connected systems
- Knowledge on WLD & RR System management and integration with all other connected systems
- Knowledge on Surveillance System management and integration with all other connected systems

Responsibilities

- Install, relocate and decommission servers, storage and network devices.
- Perform rack, cabinet and cable installation.
- Hardware staging and testing.
- Maintain structured cabling.
- Hardware labeling and documentation.
- Update DCIM and Asset Management records.
- Execute Change and Incident requests.
- Coordinate with OEMs and vendors.
- Support troubleshooting activities.
- Perform daily health checks and walkthroughs.
- Escort vendors within Data Center.
- Maintain inventory of hardware and cables.
- Generate shift reports and documentation.
- Ensure compliance with Client processes and standards.

📌 Technical Support Analyst- Data Center (Mumbai)
🏢 Neev
📍 Mumbai