HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion. To learn how we can supercharge progress for you, visit hcltech.com.
Website
http://www.hcltech.com
Job Location: Bangalore
Work Mode: Hybrid
Interview Mode: Face to face on 11th July 2026
Job Role: ServiceNow Business Analyst
HCL is looking for a current ServiceNow Business Analyst. The basic responsibilities of the role include analyzing business requirements through workflow analyses translating business requirements into functional designs evaluating feasibility with clients stakeholders managing the development of the ServiceNow platform to deliver effective ServiceNow solutions. Bridge the gap between business and technology ensuring common understanding and alignment of business technology including functional for business needs and nonfunctional requirements quality attributes scalability interfaces constraints etc.
Roles and Responsibilities:
Requirements Gathering Collect review assess and manage business user and system requirements from internal stakeholders to create clear concise and correct user stories. ?User Stories Documentation - Create refine and maintain functional requirementsuser storiesuse cases and associated deliverables – process flows test cases etc. to meet development and stakeholder needs i.e. Translate business needs into detailed user stories and functional specifications. Process Mapping: Analyze current workflows and identify areas for improvement using ServiceNow capabilities. Testing Validation: Support UAT regression testing and defect tracking to ensure solution quality. Assists in quality management reviews and ensures that all business and design requirements are met. Stakeholder Communication: Collaborate with Business Technical Stakeholders to manage the requirements. Platform Optimization: Recommend enhancements and automation opportunities within ServiceNow modules and work closely with the ServiceNow Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts. Support Technical Teams - Play an active role in configuring the solution and supporting the technical team for any custom development required. Training – Develop Training manuals and provide training to Customer vendors End users and support users
📌 ServiceNow Business Analyst (Bengaluru)
🏢 OctoRudra HR
📍 Bengaluru
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