Key Responsibilities:
● Monitor and manage brand mentions, reviews, and feedback across Google, Facebook,
Instagram, Twitter, LinkedIn, and third-party platforms
● Respond promptly and professionally to both positive and negative reviews/comments
● Track sentiment and escalate potential crises or sensitive issues when necessary
● Maintain and optimize Google My Business (GMB) and other business listing platforms
● Collaborate with internal teams (customer service, content, social media) for resolution
of queries or concerns
● Dislike/downvote negative reviews/comments when appropriate and ethically acceptable
● Conduct daily social listening to track brand sentiment, competitor mentions, and
emerging trends
● Compile and present weekly/monthly reports with actionable insights and sentiment
analysis
● Participate in strategies to increase positive mentions and online visibility




● Contribute to crisis communication plans and manage real-time reputational risks

Requirements:
● 2-4 years of experience in ORM, Social Media Management, or a related role
● Strong written communication skills with a skilled and empathetic tone
● Hands-on knowledge of social media platforms, GMB, review portals, and response
management tools
● Attention to detail and ability to manage multiple online conversations
● Comfortable working under pressure and managing sensitive issues tactfully
● Basic understanding of digital marketing, branding, and customer engagement principles
● Experience with social listening tools is a plus (e.g., Hootsuite, Brandwatch, Sprout
Social)

📌 Online Reputation Management (Bengaluru)
🏢 ODigMa
📍 Bengaluru