Greetings from Leadrat,About the Company
We are a fast-growing SaaS-based CRM company focused on helping businesses streamline their sales, customer engagement, and relationship management processes. Our product is designed to support scalability, improve productivity, and drive measurable business outcomes for our clients.
Customer Success Trainer – Video & Product Education

Bangalore | Full time | 3–6 Years

About the Role

At LeadRat, we believe great training drives revenue. As a Customer Success Trainer, you will own our entire customer education journey — from live webinars to video content and LeadRat Academy.This is a high-impact growth role, not a support function.What You’ll Do

- Conduct engaging onboarding sessions, webinars, and masterclasses
- Create video tutorials and product walkthroughs
- Build structured learning journeys for different user roles




- Launch and scale a self-serve learning academy
- Partner with CS to improve adoption and reduce churn
- Capture customer feedback and share with internal teams

What We’re Looking For

- 3–6 years in Customer Training / CS Enablement / Instructional Design
- SaaS experience (CRM preferred)
- Strong communication & presentation skills
- Comfortable on camera + webinar tools
- Experience with video tools (Loom, Camtasia, etc.)
- Data-driven mindset

Impact You’ll Drive

- Faster user activation & time-to-value
- Higher feature adoption
- Reduced churn & improved retention

Why Join Us

- Own and build the training function
- Direct impact on revenue & growth
- Fast-growing SaaS environment

📌 Onboarding Specialist (Bengaluru)
🏢 leadrat
📍 Bengaluru