Role Name: Sales Support Business:
Segment: KA1,2,3,7,8 Function:
Reporting to: Sales Support Manager
Role Purpose: Contributing to timely & effective order processing by ongoing follow up with all the
stakeholders by maintaining accurate FMS & required reports
COMPETENCIES
1.Planning & Prioritization
2. Process Management
3.Work /Time Management
4.Relationship Management
SKILLS:
1. Computer Skills
2. Data maintenance
3. Influencing
4. Written / Verbal Communication
TRAITS IDENTIFIED FOR THE POSITION:
1. Organized
2. Process Oriented
3. Systematic
4. Detail Oriented
5. Persuasiveness
KNOWLEDGE:
1.Accounting
2.MS Office- Excel
DETAILED JOB DESCRIPTION: (HIGHLIGHT CRITICAL ACTIVITIES)
1.Preparing commercially transparent Sales order in the system
2.Creating Sales Order BOQ / Work Order & sending to factory with relevant drawings




3.Updating in File Management System
4.Preparing pro forma invoices
5. Coordinating with factory & follow up with client for collection
6. Ensuring proper documentation & approvals for dispatch
7. Providing timely status update to the Sales Team
8. Customer complaints - Entering into the the system to be escalated to the factory
KEY RESULT AREAS
1.Accuracy of Order & FMS
2.Sales order/BOQ
3.Process Adherence
4.Complaint Escalation
5.Reports
KEY PERFORMANCE INDICATORS
CORRESPONDING TO KRAs
1.Accuracy & Time
2.Deviation
3.Time
4. Accuracy & Deviation
CAREER PATH FOR NEXT 5 YEARS (Please state 2 to 3 options):
1. Standard Estimato

📌 Sales Support (Mumbai)
🏢 headsquestcom
📍 Mumbai