Line of Service Internal Firm Services Industry Sector Not Applicable Specialism Operations Management Level Specialist Summary At PwC our people in finance focus on providing financial advice and strategic guidance to clients helping them optimise their financial performance and make informed business decisions These individuals handle financial analysis budgeting forecasting and risk management In financial operations at PwC you will focus on managing financial processes and confirming compliance with regulations You will handle tasks such as financial reporting budgeting and risk management Why PWC At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life Together we grow learn care collaborate and create a future of infinite experiences for each other Learn more At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth To enable this we have zero tolerance for any discrimination and harassment based on the above considerations Summary A career in Finance within Internal Firm Services will provide you with the opportunity to help PwC in all aspects of our Finance internal function including financial planning and reporting data analysis and assisting leadership with overall strategy You ll focus on recording and analysing financial transactions paying and receiving invoices maintaining financial statement ledger accounts and preparing analysis and reconciliations of bills to detect fraud Our Accounts Payable and Receivable team is responsible for performing collections activity and payment of debt activity You ll focus on working with senior individuals to review and produce reports related to the accounts receivable and accounts payable accounts that will assist PwC in achieving monthly collection target amounts as well as ensuring timely payment of vendor invoices Responsibilities As a Service Now Central Service Desk Agent you will be an integral part of our finance support team responsible for providing exceptional service to end-users through the Service Now platform You will handle incoming service requests incidents and inquiries for finance utilizing your expertise and customer service skills to resolve issues efficiently This role requires solid communication abilities technical proficiency and a commitment to delivering high-quality support services to our PwC employees Service Request Fulfillment Process service requests submitted by end-users for the finance domain Follow predefined workflows and procedures to fulfill service requests accurately and efficiently within established SLAs Provide guidance and assistance to end-users on how to submit service requests and utilize self-service features available through the Service Now portal Customer Service Deliver exceptional customer service by actively listening to end-users empathizing with their concerns and providing clear and courteous communication throughout the support process Manage end-user expectations regarding issue resolution timeframes service availability and potential workarounds or temporary solutions Strive to achieve high levels of customer satisfaction through prompt resolution of issues and proactive communication to prevent recurrence Documentation and Knowledge management Document all interactions troubleshooting steps and resolutions accurately and comprehensively within the Service Now knowledge base Contribute to the continuous improvement of knowledge banks learning logs and self-help resources to empower end-users to resolve common issues independently Share insights and lessons learned with team members to enhance collective knowledge and improve service delivery efficiency Mandatory skill sets Service Now Finance helpdesk Helpdesk Support Preferred skill sets Finance handle finance queries Years of experience required 1 years Education qualification BBA MBA B Com M Com Education if blank degree and or field of study not specified Degrees Field of Study required Master of Business Administration Bachelor in Business Administration Degrees Field of Study preferred Certifications if blank certifications not specified Required Skills Service Now Service Catalog Optional Skills Accepting Feedback Accepting Feedback Accounting Policies Accounting Practices Active Listening Balance Sheet Analysis Budgetary Management Cash Flow Analysis Communication Emotional Regulation Empathy Escalation Management Financial Budgeting Financial Close Process Financial Data Mining Financial Forecasting Financial Management Financial Policy Financial Reporting Financial Statement Analysis Generating Financial Reports Inclusion Intellectual Curiosity Internal Controls Key Performance Indicators KPIs 4 more Desired Languages If blank desired languages not specified Travel Requirements 0 Available for Work Visa Sponsorship No Government Clearance Required No Job Posting End Date

📌 In-analyst Finance Helpdesk Customer Service & Experience Team Ifs Gurgaon (Gurugram)
🏢 PwC
📍 Gurugram