Overview

Mayflower Hospital is seeking a highly professional, service-oriented, and result-driven individual to manage front office operations while supporting patient acquisition and coordination activities. The role requires excellent English communication skills, strong interpersonal abilities, and a patient-centric approach to ensure a seamless experience for all patients and visitors.

Key Responsibilities

Front Office Management

- Welcome and assist patients, attendants, and visitors in a professional and courteous manner.
- Manage appointment scheduling, registrations, and patient records.
- Handle inbound calls, emails, and digital inquiries efficiently.
- Coordinate with consultants, nursing staff, and other departments to ensure smooth patient flow.
- Maintain accurate documentation and front office reports.

Sales & Patient Coordination

- Respond to inquiries regarding hospital services, consultations, and treatment programs.
- Provide accurate information about hospital facilities, specialties, and healthcare offerings.
- Conduct timely follow-ups with prospective patients and convert inquiries into appointments.
- Build and maintain solid relationships with patients through effective communication and service.
- Track inquiries,



follow-ups, and conversion status to support business objectives.
- Contribute towards patient acquisition and revenue growth initiatives.

Patient Experience

- Ensure a positive and seamless patient experience at every touchpoint.
- Address patient concerns promptly and professionally.
- Maintain the highest standards of confidentiality and patient care.

Qualifications & Experience

- Graduate in any discipline.
- 2–5 years of experience in Front Office, Patient Coordination, Customer Service, Counseling, Hospitality, Healthcare Services, or Sales.
- Experience in hospitals, healthcare institutions, fertility centers, or premium service industries will be preferred.

Skills Required

- Excellent verbal and written communication skills in English.
- Strong interpersonal and relationship management abilities.
- Customer-focused and service-oriented mindset.
- Good organizational and coordination skills.
- Proficiency in MS Office applications.
- Ability to work efficiently in a fast-paced environment.

Compensation

Salary will be commensurate with qualifications, experience, and industry standards.

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