We are looking for a proactive and detail-oriented Customer Support Executive who can quickly understand our product workflows and assist customers effectively. The ideal candidate should have strong communication skills, problem-solving ability, and a learning mindset.
Key Responsibilities
- Handle customer queries via chat and email in a timely and professional manner
- Understand product workflows and guide customers with step-by-step solutions
- Troubleshoot issues and provide accurate resolutions
- Escalate technical bugs or complex issues to the internal team
- Maintain proper records of customer interactions and issues
- Collaborate with internal teams for faster resolution
- Ensure high levels of customer satisfaction and support quality
Tools & Platforms
- Intercom (Customer communication)
- Slack (Internal communication)
- Linear (Issue tracking and bug management)
Requirements
- 1–3 years of experience in customer support (preferably in SaaS or tech products)
- Excellent written and verbal communication skills in English
- Ability to quickly learn and understand product workflows and user journeys
- Strong problem-solving and analytical thinking skills
- Comfortable working in a fast-paced environment
- Ability to handle multiple conversations/tickets simultaneously
- Must be comfortable working in US night shift
Location Requirement
- Candidates should be based in Faridabad or nearby areas and available for daily office commute ~ DO NOT APPLY if unable to work from office
What We Are Looking For
- Robust learning ability and curiosity to understand the product deeply
- Customer-first attitude with patience and empathy
- Ownership mindset and proactive approach to resolving issues
Why Join Us
- Opportunity to work in a growing SaaS environment
- Hands-on experience with modern support tools and workflows
- Learning-driven culture with real ownership
- Direct exposure to global customers
📌 Customer Support Executive(Email Writing & Chat Support) (India)
🏢 Right Advisors
📍 India
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