Job Description

Job Title: Key Account Manager

Segment: Surgical Ophthalmology (Intraocular Lens Portfolio)

Division: Chain of Hospitals

HQ: Delhi

Covering Area: Part of Delhi & Entire UP

Experience Required: 5–10 Years

Industry Preference: Ophthalmic-Surgical / Ophthalmic-Pharma

Role Objective:

- A key objective of this position is to drive sales growth by retaining and expanding relationships with selected key accounts , encouraging repeat purchases and brand loyalty, and increasing the usage and upgrades of current product lines and wallet share.

Role & Responsibilities:

- Customer Relationship Management: Build and maintain strong relationships with customers to encourage repeat purchases and enhance brand loyalty.
- Sales Execution: Execute sales strategies to increase wallet share of existing customers by promoting upgrades and increasing usage.
- Product Focus: Drive sales of the current product line, including Genesis, Toric, Multifocal, and EDOF lenses.
- Account Management: Work on increasing wallet share in existing active accounts by identifying opportunities for upgrades and additional purchases.
- Lead Generation: Utilize marketing leads generated from existing active customers to drive sales and upgrades.
- Sales Targets: Own and achieve sales targets for existing business and upgrades.
- Sales Operations: Handle bundling of products, commercial selling and building customer relationships.
- E-commerce & Feedback: Manage e-commerce activities, collect customer feedback and implement improvements to enhance customer satisfaction.
- Collection & Evaluation: Oversee sales collections, upgrade evaluations and ensure timely and accurate reporting.





Functional Skills Required:

- Sales & Marketing Expertise: Strong knowledge of sales techniques, marketing strategies and customer relationship management.
- Product Knowledge: Deep understanding of the product lines and their applications in the biotech field.
- CRM Proficiency: Experience with CRM software and sales tools for tracking and managing customer interactions and sales activities.
- Analytical Skills: Ability to analyze sales data, identify trends and make data-driven decisions to improve sales performance.

Behavioral Skills Required:

- Communication: Excellent verbal and written communication skills to effectively interact with customers and team members.
- Negotiation: Solid negotiation skills to close deals and secure customer loyalty.
- Interpersonal Skills: Ability to build and maintain positive relationships with customers and colleagues.
- Team Player: Ability to collaborate effectively with team members to achieve common goals.
- Problem-Solving: Proactive in identifying and resolving issues that may arise in the sales process.
- Adaptability: Flexible and adaptable to changing market conditions and customer needs.

Specific Professional Competencies:

- Business Acumen, Customer Focus, Drive for Results, Problem-solving, Peer relationship, Negotiation skills, Functional/technical skills, Presentation skills, Adherence to Ethics and Values, Integrity.

Important Links:

- Website:
- :
- Instagram: Biotech Vision Care

Biotech is an Equal Opportunity Organisation promoting diversity while ensuring no discrimination on any ground including gender, race, religion, age, sexual orientation, disability, etc.

📌 Key Account Manager (India)
🏢 Biotech Healthcare
📍 India