Responsibilities: * Manage end-to-end customer relationship activities across multiple communication channels. * Build and maintain solid relationships with customers to improve satisfaction and retention. * Handle customer queries complaints and escalations in a timely and professional manner. * Coordinate with internal teams to ensure prompt issue resolution. * Monitor customer onboarding and ensure a smooth customer journey. * Execute customer engagement retention and loyalty initiatives. * Maintain accurate customer records and interactions within the CRM system. * Track customer feedback and identify opportunities for service improvement. * Generate and analyze CRM reports customer insights and engagement metrics. * Support cross-selling and upselling initiatives through targeted customer campaigns. * Ensure compliance with company policies and regulatory requirements applicable to financial services. * Work closely with Product and Marketing teams to improve customer communication strategies.
Requirements
* Bachelors degree in Business Administration Commerce Marketing Finance or a related field. * 34 years of experience in Customer Relationship Management Customer Success Client Servicing or Customer Support preferably in the FinTech Banking NBFC or Financial Services sector.
* Strong understanding of customer lifecycle management. * Proficiency in Microsoft Office and reporting. * Excellent verbal and written communication skills. * Strong interpersonal and relationship-building abilities. * Ability to manage multiple customer interactions simultaneously. * Customer-centric mindset with strong problem-solving skills. * Experience working with CRM platforms such as Salesforce Zoho CRM HubSpot Freshworks or similar tools.
Required Skills:
* Bachelors degree in Business Administration Commerce Marketing Finance or a related field. * 34 years of experience in Customer Relationship Management Customer Success Client Servicing or Customer Support preferably in the FinTech Banking NBFC or Financial Services sector. * Strong understanding of customer lifecycle management. * Proficiency in Microsoft Office and reporting. * Excellent verbal and written communication skills. * Strong interpersonal and relationship-building abilities. * Ability to manage multiple customer interactions simultaneously. * Customer-centric mindset with strong problem-solving skills. * Experience working with CRM platforms such as Salesforce Zoho CRM HubSpot Freshworks or similar tools.