Job Type: Full-time

We're Hiring: CCM Architect / Practice LeadOwlSure, A Business Unit of ValueMomentumSeniority Level: Senior LeadershipIndustry: IT Services and IT ConsultingJob Function: Enterprise Architecture | Customer Communications Management (CCM) | Information TechnologyAbout OwlSureOwlSure enables Financial Services, Healthcare, and Life Insurance organizations to achieve value for their budgets, accelerate speed-to-market, and scale operations. Through thoughtfully designed solutions and highly automated managed services, we deliver reliable outcomes backed by deep technical expertise and a continuously optimized delivery platform.Job Title: CCM Architect / Practice LeadLocation: Hyderabad / CoimbatoreEmployment Type: Full-TimeRole SummaryWe are seeking an experienced CCM Architect / Practice Lead to lead the architecture, implementation, and growth of our Customer Communications Management (CCM) practice. This role is responsible for designing enterprise-scale customer communication solutions, driving delivery excellence, establishing technical standards, and mentoring engineering teams.The ideal candidate will possess deep expertise in leading CCM platforms, enterprise solution architecture, client consulting, and practice development while supporting digital communication transformation initiatives across multiple industry domains.Key ResponsibilitiesSolution ArchitectureDesign and implement enterprise-scale Customer Communications Management (CCM) solutions for print and digital communications.Define scalable, secure, and high-performance architecture for enterprise communication platforms.Develop reusable templates, frameworks, accelerators, and components to improve delivery efficiency.Design integration architectures using APIs, messaging platforms, and batch processing frameworks.Conduct architecture reviews and establish enterprise technical standards and best practices.CCM Platform LeadershipDesign and deliver solutions using one or more enterprise CCM platforms,



including:SmartCOMMOpenText ExstreamQuadient InspirePrecisely EngageOneAdobe Experience Manager FormsLead implementations involving:Template development and managementBusiness rule implementationDynamic document compositionBatch and on-demand document generationInteractive correspondenceEmail, SMS, and omnichannel communicationsDocument archival and output managementTechnical LeadershipLead the technical design and implementation of enterprise CCM solutions.Define development standards, coding guidelines, and reusable engineering frameworks.Review technical deliverables to ensure compliance with architectural standards.Troubleshoot complex production issues and optimize application performance.Mentor developers, technical leads, and solution architects.Integration & Enterprise TechnologyDesign integrations with enterprise platforms including:Policy AdministrationClaimsBillingCRMPayment SystemsDevelop integration solutions using:REST APIsSOAP Web ServicesJSONXMLMessaging PlatformsMicroservicesCollaborate with Cloud and DevOps teams to implement CI/CD and modern deployment practices.Delivery & Practice LeadershipLead multiple CCM implementation programs from architecture through production deployment.Drive delivery governance, quality assurance, and risk management.Build reusable accelerators and frameworks to strengthen the CCM practice.Support recruitment, mentoring, competency development, and technical capability building.Establish engineering best practices and delivery standards across projects.Client & Stakeholder EngagementCollaborate with business stakeholders to understand communication requirements.Conduct discovery workshops, architecture sessions,



and solution discussions.Present technical solutions to business and executive stakeholders.Build trusted relationships with customers throughout the engagement lifecycle.Pre-Sales & SolutioningLead Quality Engineering solutioning for:RFPsRFIsClient pursuitsPrepare:Solution architecturesTechnical proposalsEffort estimatesResource plansProof of Concepts (POCs)Build differentiated CCM propositions leveraging reusable accelerators and up-to-date communication platforms.Required Skills & ExperienceExperience12–18+ years of overall IT experience.Minimum 8 years of hands-on experience in Customer Communications Management (CCM).Proven experience leading enterprise-scale CCM implementations.Experience driving architecture, delivery leadership, and practice development initiatives.Technical SkillsStrong hands-on expertise with one or more of:SmartCOMMOpenText ExstreamQuadient InspirePrecisely EngageOneAdobe Experience Manager FormsStrong knowledge of:JavaXMLXSLTHTMLCSSJavaScriptSQLExperience designing enterprise integrations using:REST APIsSOAP Web ServicesMessaging PlatformsExperience with cloud platforms (AWS, Azure, or GCP).Familiarity with DevOps and CI/CD practices.Strong understanding of software architecture principles and software development lifecycle methodologies.Preferred Domain ExperienceExperience in one or more of the following industries:Insurance (Life, Health, or Property & Casualty)Banking & Financial ServicesHealthcareTelecommunicationsUtilitiesLeadership & Professional SkillsProven experience leading enterprise technical teams and large-scale programs.Strong stakeholder management and client consulting skills.Excellent communication, presentation, and problem-solving abilities.Experience mentoring architects, technical leads, and development teams.Ability to manage multiple priorities in fast-paced delivery environments.Why Join OwlSure?Lead and shape a growing Customer Communications Management practice.Drive enterprise-scale digital communication transformation programs.Work with global clients across Insurance, Healthcare, Banking, and Financial Services.Influence architecture strategy, engineering excellence, and practice innovation.Be part of a high-impact consulting and delivery organization focused on scalable enterprise solutions.

📌 CCM Architect (Hyderabad)
🏢 OwlSure
📍 Hyderabad