Job Type: Full-time

About the RoleWe are looking for a proactive and enthusiastic individual to join our Business Operations team. This is an excellent opportunity for fresh graduates who enjoy working with people, technology, data, and business operations.This role offers exposure to customer support, service operations, sales support, reporting, business analytics, and operational coordination within a growing IT services company.Key ResponsibilitiesService Desk / Customer SupportHandle incoming customer calls and provide first-level assistanceLog, track, and coordinate service requests with the technical team.Followup with customers regarding service requests and ensure timely resolution.Coordinate with customers, engineers, and internal teams to ensure smooth service delivery.Assist the Helpdesk Coordinator and Operations Manager in daily operational activitiesSales Support / DocumentationPrepare proposals, quotations, and customer documentationFollow up with customers regarding proposals and commercial discussions.Support internal teams in maintaining customer-related records and updates.Maintain CRM and operational records accurately and consistently.Reporting & Data AnalysisPrepare daily, weekly,



and monthly reports using Microsoft Excel.Analyse operational and sales data to generate meaningful insights.Present findings in a clear and structured format to support decision-making.Who can Apply?Graduates from:BCA, B.Sc. Computer Science,B.Sc. Information TechnologyB.Tech (IT / Computer Science)Skills RequiredGood verbal and written communication skills with the ability to interact professionally with customers and internal teamsStrong analytical and problem-solving skills with the ability to interpret operational and sales data.Proficiency in Microsoft Excel, including formulas, PivotTables, data sorting, filtering, and report preparation.Basic understanding of IT support concepts, including ticketing systems, service requests, and incident management.Proficiency in Microsoft Word, PowerPoint, and Outlook for business communication and documentation.Customer-focused with a positive attitude.Willingness to learn new technologies, business applications, and operational processes.Ability to multitask in a fast-paced setting.Preferred SkillsExposure to Microsoft Power BI or Power Query.Basic SQL knowledge for querying and analysing data.Familiarity with CRM applications or helpdesk/ticketing systems.Basic understanding of IT infrastructure, networking, or cloud services.Familiarity with AI productivity tools (e.g. ChatGPT, Microsoft Copilot, or Gemini) for documentation, reporting, and data analysis.Location: ChennaiEmployment Type: Full-TimePackage: CTC 2.5 LPA to 3LPA

📌 Service Desk & Sales Support Executive (Chennai)
🏢 Schima Sysnet And Systems
📍 Chennai