Shape the utilities market of the future with us. Join our team as a full time Onsite Customer Support Engineer in Pune (m/f/d). This job is open to male/female/diverse.

- Respond promptly to customer issues, serving as the first point of contact for on-site support. Follow the defined escalation matrix to escalate issues to L2 support when necessary.

- Work within established support workflows, adhering to processes based on priority and SLA. Ensure efficient and effective issue resolution.

- Utilize ticketing tools such as Jira, Zoho Desk, and Freshdesk to log and track customer issues.

- Off-Hours Support: Be available to respond to customer calls outside regular business hours. Collaborate with the support team to ensure swift issue resolution.

- You have a Graduate degree in Electronics, Electrical Computer Science & Engineering from a reputed institute.





- Excellent knowledge of Microsoft Office Applications and working knowledge of at least one Computer Operating System.

- Ability to work in a team, keen eye for identification of errors and problem-solving in complex environments.

- Good presentation and report writing skills.

- You are willing to support global customers in their local time.

- Being part of an internationally acting and constantly growing technology company.

- Flat hierarchies and the chance to really make a difference and see your ideas grow into real projects.

- Rewarding international setting where employees can thrive both personally and professionally.
- Competitive salary and benefits package that recognizes your skills and contributions.

📌 Customer Support Engineer(m/f/d) (Bengaluru)
🏢 Important Business
📍 Bengaluru