We are seeking a Customer Success Intern who is passionate about delighting customers instead of “selling to” them. This role is about building trust, guiding customers, and ensuring they enjoy a smooth, joyful, and memorable journey with THW. Unlike traditional sales roles, you will not be expected to cold -call or push -sell. Instead, you will:
- Act as a bridge between THW and our customers, ensuring their queries, feedback, and concerns are resolved with empathy.
- Guide new customers in understanding our products, values, and unique benefits.
- Ensure repeat orders and loyalty by delivering a consistent 10x customer experience.
Key Responsibilities:
- Manage customer queries and support requests through multiple channels (calls, WhatsApp, email, chat)
- Monitor customer satisfaction and proactively address issues to avoid churn.
- Build customer relationships by listening, understanding, and guiding them.
- Track key customer success metrics (satisfaction score,
repeat orders, referrals, churn rate).
- Robust communication skills in English, Hindi, and/or Marathi.
- Empathy -driven mindset with genuine care for customer well -being.
- Ability to multitask, remain calm under pressure, and resolve problems with patience.
- Candidates residing in or near Viman Nagar, Pune, are preferred for better coordination.