We are on the lookout for a confident Lead Analytics Consultant to join our growing team at The Wells Fargo Foundation in Bangalore.
Growing your career as a Full Time Lead Analytics Consultant is a great opportunity to develop useful skills.
If you are strong in persuasion, communication and have the right initiative for the job, then apply for the position of Lead Analytics Consultant at The Wells Fargo Foundation today!

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
About Wells Fargo in India & Philippines
Wells Fargo in India & Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru, Chennai & Manila locations.
Department Overview
Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,500 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas - including retail deposits, debit card transaction and purchase volume, and small business lending - our primary goal is delivering for our customers.
Team Overview - Consumer Data and Engagement Platform (CDEP)
The CDEP group works across the Consumer & Small Business Banking (CSBB), Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo's customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives.

About the Role




Lead Analytics Consultant role is a senior individual contributor role that supports the Customer Experience Insights & Analytics team within CDEP. As a part of this team, the Lead Analytics Consultant would work closely with US partners to analyze customer behavior & transactional data alongside experience measures such as NPS. They would help uncover key insights and recommend critical actions that allow Wells Fargo to improve its Customer Experience, across the consumer lines of businesses - Consumer and Small Business Banking (CSBB), Consumer Lending (CL) and Wealth and Investment Management (WIM). The person would work independently on project deliverables, have the opportunity to mentor/guide junior resources and will report to an Analytics Manager.

Responsibilities

- Conduct extensive CX analytics by analyzing customer behavior, transactions, experience and sentiments to help Wells Fargo uncover key rocks of Customer Experience
- Lead the strategy and resolution of highly complex and unique projects requiring analytical application and deliver long-term, large-scale solutions
- Draw insights on analyzed data and present the same in PowerPoint, Tableau, Power BI or any other equivalent reporting tool in a visually appealing manner
- In partnership with other CX Insights & Analytics team members, use data analysis to inform CX strategies across the organization and help Wells Fargo improve its customer experience
- Leads the effort to set up a detailed process for integration of data across different sources and creates detailed documentation in accordance with business requirements for adoption and support
- Provide vision, direction, and expertise to leadership on implementing cutting-edge and significant business solutions that align to the enterprise
- Engage with peers, managers risk, compliance, managers across the enterprise, and serve as an expert advisor to leadership team
- Play a key role in leading efforts on automation, dash-boarding and other initiatives to augment support towards efficiency gains
- Work closely and independently with partners (internal clients) and senior management stakeholders
- Lead, organize and participate in PAM/department-wide initiatives
- Engage with cross culture team members and stakeholders
- Ready to work across geographies (India and USA) and be available during evening/early night hours for overlap with our US partners

Essential Skills

- 10+ years of Analytics experience.
- Experience in analytical platforms: SAS, Teradata, Python, Tableau, Excel VBA, PowerBi, Informatica/Abinitio
- Strong experience in Tableau visualization. Proficient with creation of interactive dashboards using Tableau Desktop and server
- Strong knowledge of analyzing unstructured data (customer transactional data, complaints etc.)



and integrate it with structured data

- Strong knowledge of analytical concepts, tools & techniques
- Experience in data warehousing, business requirements development, ETL development, report development
- Exposure to quantitative primary market research, with focus on NPS and CX research and

- Ability to understand and analyze research data
- Hands on experience in integrating research data and customer behavior & transactional data

- Highly analytical, deeply curious about data and how to make it actionable

- Strong conceptual and quantitative problem solving skills, high attention to details and demonstrated ability to think creatively
- Ability to deep dive on data issues, resolve to the fullest, challenge interpretation, cull insights and make recommendations on facts and logics
- Excellent analytical, problem solving and project management skills
- Robust communication and writing skills with high proficiency in grammar and articulation of insights

Desired Skills
Prior experience in financial products and services industry

We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Benefits of working as a Lead Analytics Consultant in Bangalore:

● Learning opportunities
● Advancement opportunities
● Advantageous package

📌 Lead Analytics Consultant - Hiring Urgently (Bengaluru)
🏢 Important Group
📍 Bengaluru