We are searching for a confident ServiceNow Developer to join our incredible team at in Bangalore.
Growing your career as a Full Time ServiceNow Developer is an incredible opportunity to develop competitive skills.
If you are strong in adaptability, communication and have the right initiative for the job, then apply for the position of ServiceNow Developer at today!

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Senior ServiceNow Developer

Job Description

Responsible for configuration and development of the ServiceNow platform at Baxter, including the HRSD, CSM, ITSM, ITOM, APM, and SPM modules and the Service Catalog/Portal.

Primary Responsibilities and Activities

- Configures and develops the ServiceNow platform based on business requirements. Partners with the ServiceNow Application Architect and business analysts to transform ServiceNow business requirements into a viable solution.
- Implements integrations with other Baxter systems/applications using API, IntegrationHub, and other integration methods
- Manages Update Set creation and migration. Performs code promotion between environments, following the Global IT Change Management process




- Performs unit testing prior to turning the solution over for User Acceptance Testing (UAT)
- Respond to customer issues and requests related to ServiceNow. Troubleshoots reported issues to determine a viable solution. Provides on-call support out of hours when required. Escalates to the vendor when needed.
- Serves as overall subject matter expert for ServiceNow
- Administers and maintains the ServiceNow platform for optimal performance including but not limited to monitoring, upgrades, and access
- Maintain integrity and security of system
- Participates in platform upgrade activities (planning and execution) across multiple instances
- Creates and maintains technical documentation

Experience Requirements:

- At least 5 years of ServiceNow development experience with ServiceNow.
- A big plus having experience with the below areas:
- Customer Service Management (CSM)
- HRSD (At least heavy involvement in 1 full HRSD implementation or extensive training/certification) including but not limited to:
- Agent Workspace
- HR Profile Integration with Workday
- Case Management
- Knowledge Management
- Employee Center Pro
- Now Mobile
- 1+ years with Performance Analytics
- Integrating ServiceNow with other systems via APIs and IntegrationHub (spokes)

- Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules
- At least 7 years of overall IT experience, including a thorough understanding of IT infrastructure (Servers, storage, network, Cloud/AWS) and applications




- Knowledge of Agile development methodologies
- Knowledge of business analysis processes and concepts
- Experience working in a global setting

Knowledge, Skills, Abilities, and Behavior Required:

- Proven ability to successfully work in a team workplace that presents ongoing change and tight timeframes
- Excellent communication skills (both written and verbal)
- Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
- Strong analytical and problem-solving skills
- Ability to quickly learn recent concepts and functionality as Baxter expands our ServiceNow footprint and deploys additional modules
- Ability to apply Agile software development practices for customizations to the platform and applications
- Flexible and proven ability to manage multiple projects concurrently

Education Requirements:

- Bachelor’s degree required
- ServiceNow certifications highly desired: CSA, CAD, CIS-ITSM, CIS-CSM, CIS-HRSD

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice . 098341

Benefits of working as a ServiceNow Developer in Bangalore:

● Company offers great benefits
● Advancement opportunities
● Advantageous package

📌 ServiceNow Developer - Hiring Immediately (Bengaluru)
🏢 Important Group
📍 Bengaluru