We are hiring a capable Sales Trainer to join our passionate team at Concentrix in Gurgaon.
Growing your career as a Full Time Sales Trainer is an awesome opportunity to develop exceptional skills.
If you are strong in adaptability, teamwork and have the right experience for the job, then apply for the position of Sales Trainer at Concentrix today!

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

- Design quality and experiential learning programs or content on selling skills involving eLearning modules, live lab practice and handholding sessions.
- Delivery of sales skills and process specific training for new hire batches which includes monitoring, mentoring and evaluating the participants’ progress
- Responsible for current hire performance management on sales conversions that include classroom training, nesting and first 30 days production, gauging process and sales knowledge level, floor support assistance, monitoring transactions, individual coaching and feedback, refresher sessions, tracking trainees’ EWS
- Manage batch level activities timely, that include attendance tracking, day end reports, curriculum coverage, tracking trainees’ assessment scores
- Conduct monthly sales transaction audits and share feedback to improve process knowledge, communication, and soft skills
- Evaluate new hire and floor sales performance to identify training effectiveness and training needs; simultaneously plugging opportunities back into New Hire Training
- Work closely with the Operations & Quality teams, to co-own team and unit level targets
- Assess,



identify and own agent level performances, training need identification, as well as agent churn and basis TNA / TNI, conduct monthly refreshers on process and sales for continuous improvement.
- Responsible for New Hire Performance and Floor Intervention reporting dashboards including intelligent analysis on pre / post performance and needle movement
- Responsible for conducting client training sessions for production agents and new hire training classes
- Liaise with clients and other departments to drive key training project to improve sales performance
- Perform operational activities such as processing sales contacts, transaction monitoring, participation in the process calibration sessions

Key Skills and knowledge:

- Strong writing, editing, publishing skills are essential, including ability to present concepts verbally
- Ability to prepare and present information using MS Word, pwerpoint and Excel
- Must be a confident communicator and presenter
- Ability to facilitate classroom training sessions on selling skills
- Ability to actively listen and accordingly bring out chance areas from the agents
- Ability to provide solutions for opportunity areas and further coach individuals to bring positivity and motivate for better performance
- Ability to engage participants while in training

QUALIFICATIONS : Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Benefits of working as a Sales Trainer in Gurgaon:

● Excellent benefits
● Advancement opportunities
● Competitive salary

📌 Sales Trainer - Urgent Role (Gurugram)
🏢 Recognized
📍 Gurugram