We are looking to hire a motivated Sales Executive to join our awesome team at Hilton in Chennai.
Growing your career as a Full Time Sales Executive is a fantastic opportunity to develop useful skills.
If you are strong in cooperation, persuasion and have the right experience for the job, then apply for the position of Sales Executive at Hilton today!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Sales Executive implements all sales activities in his / her area of responsibility and assists the Sales Manager in handling groups less than 10 guestrooms as well as the in-house catering, under the general guidance and supervision of the Director of Sales and Senior Sales Managers, in coordination with the Commercial Director.

What will I be doing?

As the Sales Executive, you will be responsible for performing the following tasks to the highest standards:

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POSITION STATEMENT

This position is responsible for converting customer enquiries into confirmed sales. To take a proactive approach to review business gaps, identify gaps and maximize all group, conference and event revenue opportunities to achieve set targets. Will consistently strive to maximize revenue in rooms, public space, food & beverage, and ancillary products and services in order to achieve overall hotel’s objectives. Actively engaging with clients to build long-term and value-based customer relationships to achieve sales objectives. Reports to the Director of Sales and assist to deliver the business and revenue goals of the hotel.

POSITION SUMMARY

Essential Duties and Responsibilities

- Qualify and maximize business potential of designated portfolio through daily sales calls, telephone calls, effective account servicing, site inspection, FAM trips, tradeshows, entertainment etc
- Build and strengthen relationships with existing and current customers to enable future bookings
- Maximise all Group, Conference, and Event revenue opportunities
- Review business plans,



identify gaps and ensure proactive efforts to fill capacity and meet set targets
- Contribute to the selling strategy of the hotel, and manage the departments adherence to achieving that strategy
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
- Organize hotel promotional activities
- Liaise with guests to determine objectives and requirements for the events
- Ensure seamless handover of events to Events Management team to coordinate accommodation, facilities, catering and signage for client
- Execute site inspections and monitor event activities to meet requirements of both guests and attendees
- Maintain records of event activities including financial transactions
- Manage and develop relationships with key internal and external stakeholders
- Assist the Director of Sales in ensuring that targets and standards are met in the team
- Conduct sales call activities to acquire new business and/or solicit business with existing customers. Activities include sales calls, site inspection, tele-blitz, cold calls, entertainment, FAM trips, trade shows, etc.
- Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Conduct “Bring Back Old Business” and repeat calls to increase demand and overall revenue.
- Cross sell other Hilton Worldwide properties wherever possible.
- Update and maintain accurate account profiles in the database systems
- All duties and processes to be carried out in line with Hilton brand standards/guidelines e.g. Centre of Excellence
- Develop and maintain a broad range of product knowledge about the Hotel
- Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Communicate trends, opportunities and market changes to DOS and appropriate parties, as needed.
- Identify new business to achieve individual and team revenue goals and targets.
- Gain understanding of our target customers and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution.




- Support and execute the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Service our customers in order to grow share of the account.
- Provide excellent customer service consistent with the daily service basics of the company.
- Set a positive example for guest relations.
- Interact with guests to obtain feedback on product quality and service levels.
- Handle business enquiry and daily correspondence in a timely and professional manner
- Create contracts as required.
- Utilize intranet for resources and information
- Submit daily/weekly/monthly reports to DOS and/or Commercial Director
- Proficient in using hotel’s front office system management tool to manage and track business including hotel’s Account Management Tool to manage and track accounts.
- Attend and be attentive in all daily briefings, department/team meetings and any other meeting as required.
- Work and cooperate with others actively, take part in departmental meetings, team briefings and project work to ensure the team achieves overall goal

What are we looking for?

A Sales Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University graduate.

• Minimum 2 years of experience in a similar capacity with international chain hotels.

• Excellent command of written and spoken English and Chinese to meet business needs.

• Good communication and interpersonal skills.

• Able to work under pressure and deal with stressful situations during busy periods.

• Good team player.

• Have hotel sales experience and hotel database.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Benefits of working as a Sales Executive in Chennai:

● Company offers great benefits
● Company offers career progression opportunities
● Attractive package

📌 Sales Executive - Urgent (Chennai)
🏢 Important Company of the Sector
📍 Chennai