We are on the lookout for a competitive Senior Manager to join our incredible team at Genpact in Gurgaon.
Growing your career as a Full Time Senior Manager is a great opportunity to develop productive skills.
If you are strong in teamwork, persuasion and have the right initiative for the job, then apply for the position of Senior Manager at Genpact today!

Senior Manager - BFS027327

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

We are inviting applications for the role of Senior Manager, Banking

You'll be required to balance a big team of approx. 100+ members. It’s a banking operation. Person needs to handle customer for new and existing opportunities; daily operation calls with senior leadership and with customers as well. Need to be a strategic leader for upskilling and mentoring team managers accordingly.



Looking after internal partners and customer as well. Job requires high comprehension level & ability to make decision following the banking policies. Ready to take challenges on certain things on getting the task done, also will be responsible for setting up new operations, delivering SLAs, getting the attrition in control and people metrics in place.

Responsibilities

- Handle client operations with ease via exhibiting knowledge on retail, personal banking and commercial lending as a subject matter authority
- Balance the day-to-day operations and partner with transition, transformation for setting new operations
- Engage in new client pilots, solution and review processes for new opportunities.
- Lead and empower staff to deliver customer service perfection
- Use quality supervising data management system to compile and track performance at team and level.
- Responsible for getting team's people metrics in control and responsible for attrition.
- Agile in taking initiative and accountability for consistently achieving goals and delivering on expectations with an ease of adaptability to a dynamic work environment
- Prepares and analyzes internal and external quality reports for management staff review




- Participates in discussions cross-functional teams on process standardization, process improvements, system validation, customization, and integration of new tools and technologies
- Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards

Qualifications we seek in you!

Minimum qualifications

- Graduate (any stream), preferably Commerce
- Proven experience in banking sector and handled big teams as a TL with excellent partner and customer management.

Preferred Qualifications

- Excellent data analytics skills and knowledge of Banking Domain
- Positive understanding of different types of Lending operations
- Good project management, documentation and process orientation skills
- Can generate interest and understanding of sophisticated areas through persuasive communication;
- Good interpersonal and teamwork skills to work efficiently with different internal and external teams
- Good customer and partner management. Build excellent relations with customers. Must demonstrate and cultivate customer focus, collaboration, accountability, initiative and innovation
- High on personal integrity
- Proficiency with office tools like MS Word, MS excel & power point.
- Must be able to demonstrate high level of self-motivation, energy and flexibility
- Responsibility of people metrics delivery and Operations SLAs.

Benefits of working as a Senior Manager in Gurgaon:

● Learning opportunities
● Opportunities to grow
● Advantageous package

📌 Senior Manager - Start Now (Gurugram)
🏢 Nameless
📍 Gurugram