We are hiring a brilliant Manager - Retail Store Operations to join our dynamic team at Vodafoneidea in Delhi.
Growing your career as a Full Time Manager - Retail Store Operations is an amazing opportunity to develop relevant skills.
If you are robust in communication, leadership and have the right initiative for the job, then apply for the position of Manager - Retail Store Operations at Vodafoneidea today!
Role profile
Role purpose :
- Overall responsibility for activities at a Vodafone/Idea store spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)
- Execute marketing promotions, display and store experience schemes
Key accountabilities and decision ownership:
Sales
- Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vodafone/Idea store
- Ensure and monitor quality of acquisition through the store
Revenue
- Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers' purchase decisions
RoI
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
- Manage churn and achieve customer satisfaction for walk-in customers
Store Management
- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep
- Maintain availability of stock at the store while adhering to norms
- Ensure appropriate placement of pop-ups and product displays at store
Marketing
- Execute marketing,
branding and promotion activities
- Ensure fliers/ brand POS are available at store
- Resolve channel-specific issues within specific timelines
People
- Resolve store-specific issues within specific timelines
- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
- Identify gaps in performance of immediate team and ensure training to bridge the same
HSW Compliance
- Ensure that the HSW norms are adhered to
Core competencies, knowledge and experience :
Critical Success Factors
- Continuous Learning & Empowering Talent
- Building Team Commitment
- Leads Decision Making & Delivering Results
Experience
- 1 - 5 years
- Experience of retail store and customer relationship management
- Revenue Target achievement and cost management
Must have technical / professional qualifications:
- Essential : Graduation
- Desired : full - time post - graduation in business management/MBA
Key performance indicators
- Achievement of all KPIs
- Achievement of key financial targets (Revenue, RoI) at a store level
- Execution of all strategies and plans in the store
- Development and retention of team members in the store
Benefits of working as a Manager - Retail Store Operations in Delhi:
● Learning opportunities
● Opportunities to grow
● Advantageous package