We are searching for a motivated Group Manager - Operations to join our vibrant team at WNS Global Services in Pune.
Growing your career as a Full Time Group Manager - Operations is a terrific chance to develop excellent skills.
If you are strong in critical thinking, creativity and have the right drive for the job, then apply for the position of Group Manager - Operations at WNS Global Services today!

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description

The Group Manager will be primary owner of end-to-end order to cash process with overall goal of delivering PTP services adhering to timeliness and ensuring accuracy of the deliverables, meet client's expectations with related to SLAs, motivate team to achieve continuous improvement. Maintain capability and capacity of the team, manage knowledge across the team and retain talents for flawless delivery.



Operational Parameters • Ownership of allocated processes and ensuring all process deadlines are met and leading the team to achieve them • Communicate any service delivery issues, deviations or potential delays in achieving deadlines, to the Team head • Ensure quality standards laid out are met for the processes owned • Ensure Detailed Procedure Manuals are reviewed and updated accordingly for the owned processes and required signed off from client • Ensure information related to the processes owned are maintained in the agreed format and timely updates if required • Ensure providing required support for internal and external audits • Ensure to keep client informed on any identified issues on deliverables • Ensure any ad-hoc request from client to be address/action on timely manner Customer Satisfaction • Proactively handle service delivery issues, deviations or potential delays in achieving deadlines by keeping the relevant parties informed • Meet client expectation’s as measured by monthly service delivery reviews • Maintain good working relationship with on shore peers • Steers the organization with a clear and focused view on the shared goals between client and organization; holds resources together during tough times • Takes complete accountability for delivery; keeps own and team energy levels sustained to find solutions Transformation,



Innovation and Process Improvements • Identify areas of improvement in processes owned and informing the management to obtain approval to implement change • Proactively drive quality procedures and ensure that team members are trained and certified for quality practices • Suggest automating opportunities of the process by removing manual steps and introducing formulas or macro • Operational Development and Continuous Improvement • Proactively engage with the process improvement and improve the quality of the deliverables • Continuously engaging with the team to improve the current BAU and improve the efficiency of the processes Team Management • Conducting One to One discussions and Provide feedback on Development and Ratings • Contribute actively to maintain and increase team satisfaction level • Support ISO, Six Sigma projects to improve process performance on a consistent basis • Establish rapport with team members and across-teams • Identify barriers to team functioning and discuss possible solutions with the relevant party/parties • Succession Planning to the team members • Supporting the team members to meet their deadlines • Reduce attrition, retain top talents, manage knowledge & capability across the team QUALIFICATION Bachelors in Commerce Degree with Min 8 Years of relevant experience

Qualifications

Experience • 8 or more years relevant experience in accounting practice or finance department of large commercial organization, with people management expertise.

Qualifications

• Any relevant Finance Degree with Min 8 Years of relevant experience Soft Skills • Excellent data analystical skills • Decision making ability & Attention to detail • Customer Centricity & Professional mannerism • Agility and Adaptability • Should be Proficient in Microsoft office package (Word/Excel/PowerPoint) to delivery day to day operational tasks

Benefits of working as a Group Manager - Operations in Pune:

● Excellent benefits
● Opportunities to grow
● Competitive salary

📌 Group Manager - Operations - Urgent Role (Pune)
🏢 Important Group
📍 Pune