- Receive, log, and properly tag all warranty -returned parts from service centres and field operations.

- Check the physical condition, completeness, and correctness of all incoming warranty claims.

- Identify and address transit -related issues such as damaged, missing, or improperly packed parts.

- Maintain organised storage of warranty parts with strict 5S and traceability standards.

- Ensure accurate and timely ERP and DMS entries for all warranty transactions.

- Coordinate with CQA for warranty approval decisions and provide required claim details. Manage scrapping of failed warranty parts after receiving formal CQA/Quality approval. Follow up with Dealers on pending, delayed, or non -compliant warranty parts.

- Issue replacement parts to dealers or service teams as per approved processes.

- Maintain MIS for warranty part status, claim closures,



and debit notes issued to dealers.

- Track and update data on supplier debits processed by CQA/SQA teams.

- Collaborate with Service, Quality, CRM, R&D;, and Production to support quick closure of warranty cases.