Voice Support for a FINTECH Co. Operations; DRA [Debt Recovery Agent] Certified Telecallers; Without DRA - Freshers & Experienced up to 2 Yrs can also apply:
- Manage a large number of Inbound and Outbound calls in a timely manner
- Follow Call Center Scripts when handling different calls/issues
- Identifying customer needs, clarify information, research every issue and provide relevant solutions to the customers
- Maintain regular follow-up with Customer till closure of Overdue Accounts
What do you get:
- Very Valuable Learning Opportunity to understand and work in Banking & Global Delinquency Processes;
- Freshers or Callers (< 2 Yr Exp with NO DRA) shall be supported with Banking Certification [IIBF DRA];
- Minimum Salary (Fresher) of Rs.10000/- + Additional Performance Bonus of up to Rs.5000/-;
Skills Required
Requirements:
- DRA [Debt Recovery Agent] Certified Candidates
- If NO DRA CERTIFICATE - Only Freshers & Callers up to 2 Year Experience in Voice Process may apply
- Candidates fluent in more than three languages will have added advantage;
- Candidates fluent in Kannada or Tamil along with English will have a preference / added advantage.
- Articulate & Strong Phone & Verbal communication skills along with active listening skills
- Fair Knowledge of Banking Products
- Customer Focus and Adaptability to different personality types
- Ability to multi-task, set priorities and manage time efficiently
- Any Graduation Degree