Role: Technology Support Engineer I, Systems and Technology

Experience: 2 – 4 Years
Skills: Cloud Infrastructure, Microsoft Azure, Intune, MS 365, Desktop Support, Networking concepts.

Location: Trivandrum

Role mandate

As a Technology Support Engineer within the Technology Group, you will learn, grow, and contribute as

part of a highly competent global team, supporting a leading-edge mixed cloud and on-premises

environment. This role is accountable for maintaining the cloud applications and platforms as well as

on-premises infrastructure for the organization. This role is responsible for identifying and resolving

any issues in the domain delivering an excellent end-user experience.

This role will be based in the Zafin Trivandrum office, supporting Global IT operations.

Reports to

This role reports to the Manager, Systems and Technology.

Primary Responsibilities

• Perform implementation, administration and support responsibilities for cloud applications,

platforms and systems including, but not limited to the below :

o Microsoft 365

o Microsoft Azure cloud

o Microsoft Defender

o Microsoft End Point management / Intune

o Windows, MacOS and Linux technology stack

o Azure Entra ID

o Atlassian products – Jira, Confluence

o Network Administration (routers, firewalls, switches)

o Security Patching & Vulnerability management

o Maintain security, backup, and redundancy strategies

o Provisioning of end user devices

o Software distribution

o Upgrades, repairs, and preventive maintenance on IT equipment

o System security

• Provide Help Desk support, including:

o Provide support to end users experiencing hardware, software, and network issues

on-site or via remote-access systems

o Incident response and service request management

o Research, diagnose,



troubleshoot and identify solutions to resolve issues

o Collaborate well with stakeholders across the globe and within the team to ensure

time-bound resolution of issues and service requests

o Follow standard procedures for proper escalation of unresolved issues to the

appropriate internal teams

o Ensure proper recording, documentation, and closure of support tickets as per IT

Service Management standards, adhering to SLA’s

• Adhere to established Change Management process standards

• Participate in Team Meetings, Project Sprints, and other collaborations

• Work on technical projects in an Agile environment.

• End user training for employees

• Prepare user documentation, procedures, and relevant training materials

• Assist in statistical data capture of key metrics for IT reporting

• Research and report on new technologies that would help the organization to meet new and

ever-changing business goals and requirements.

• Proactive issue remediation and service mindset to maintain excellent end user experience

Requirements

Must-have:

• Degree in Computer Science, Engineering or equivalent

• 2-4 years of proven working experience in the field of IT administration

• This is a 100% in-office role. The selected candidate must work from the office every business

day. Remote or hybrid work arrangements are not available for this role.





• Sound knowledge in cloud concepts and working experience in at least one cloud platform,

preferably Microsoft Azure

• Experience in administering Microsoft 365 suite of applications

• Solid experience with Infrastructure components (Compute, Storage, Networking,

virtualization)

• Familiarity with Atlassian Jira and Confluence

• Excellent troubleshooting skills with experience in issue triaging and resolution as per ITSM

standards

• Must demonstrate excellent written and verbal communication abilities, with the confidence

to engage clearly across all levels of the organization

• Strong collaboration skills are essential. This role will involve working closely with our global

team, particularly with senior leaders across various functions.

• Ability to build trusted relationships and manage diverse stakeholder expectations

• A genuine passion for technology

• A love for helping people and solving problems

• An instinct to communicate and collaborate with others

• A desire to work hard, learn, and grow

• Ability to multi-task with strong attention to detail and follow-up skills

• Strong work ethic and flexible to take on varied responsibilities

• Proactive Mindset for Continuous Improvement

• Relevant certifications in Microsoft 365 technologies

o AZ-900: Microsoft Azure Fundamentals

o MS-900: Microsoft 365 Fundamentals

Nice-to-have:

• Experience working with large enterprise IT workplace

• Mindset oriented toward automation - eager to explore tools, scripts, or techniques that can

increase efficiency in everyday IT support tasks

• Certifications :

o SC-900: Microsoft Security, Compliance, and Identity Fundamentals

o MD-102 - Endpoint Administrator

📌 Technology Support Engineer I (Thiruvananthapuram)
🏢 Recognized
📍 Thiruvananthapuram