Technical Lead & Service Quality in -Charge After Sales & Service (Bengaluru)

Technical Lead & Service Quality in -Charge After Sales & Service (Bengaluru)

01 Aug
|
Important Company of the Sector
|
Bengaluru

01 Aug

Important Company of the Sector

Bengaluru

· Monitor Quality issues and updates on field vehicles (Software, Firmware & Hardware) · Remote monitoring and diagnosis of technical queries and issues of field vehicles using telematics


· Defect Identification of the field vehicles by coordinating with Customers, Service Engineers, Internal Technical Teams (will involve telephone conversations with customers, internal stake holders, vendors, etc)


· Monitoring & approving of warranty issues of field vehicles based on the data prepared with the help of Internal Quality team, technical team, etc.,


· Collaborating with various stake holders such as service team, customers, quality team, production, RnD and sales teams to ensure customer satisfaction and early resolution of field vehicle issues






· Monitor and review quality procedures being followed at various service centers and prepare report · Prepare & issue remedial actions as bulletins, warranty guidelines etc for field


Requirements

3 -5 years of experience in technical queries handling of Electric Two Wheelers


● Good communication skills and understanding of technical know -hows, telematics, quality, warranty & service processes


● Robust understanding EV two wheeler motorcycle working, technical issues pertaining to electrical, electronics, mechanics of EV motorcycle


● Workable knowledge on usage of telematics (Grafana, Molotov, Houston, etc), excel, quality procedures, Other Microsoft Applications/ software


📌 Technical Lead & Service Quality in -Charge After Sales & Service (Bengaluru)
🏢 Important Company of the Sector
📍 Bengaluru

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