In this role, you will work on end-to-end technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions. You'll troubleshoot and resolve complex issues, drawing on sound judgment and technical expertise. A key part of the role involves developing and documenting best practices for implementation and client engagement. You’ll interact directly with clients through webinars and Q&A; sessions, offering expert guidance and tailored solutions.
Shift : 5 PM IST to 2 AM IST / 7 PM IST to 4 AM IST(Adaptable to both shift on rotational basis)
What You’ll Do
- Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives.
- Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action.
- Best Practices Development: Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality.
- Client Interaction: Engage with clients during webinars and Q&A; sessions, providing expert insights and solutions to their queries.
- Mentorship: Mentor junior team members providing guidance and sharing expertise to foster their qualified growth.
- Cross-functional Collaboration: Network with senior internal and external personnel to resolve issues and provide advanced support,
leveraging expertise to enhance collaboration.
- Feedback Culture: Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction.
- Documentation: Document complex integration processes and client requirements accurately, ensuring clarity and consistency.
What you Bring
- Experience: 3 to 5 years of technical troubleshooting, or customer onboarding in the SaaS industry.
- It is an Individual contributor role
- Technical Acumen: Advanced understanding of ZoomInfo RevOS Platforms and product solutions and good Working knowledge with CRM products
- Certifications: Relevant certifications in CRM and Marketing Automation platforms are highly desirable.
- Problem-Solving Skills: Proven ability to troubleshoot and resolve complex technical issues independently.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
- Client Engagement: Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies.
- Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills.
- Customizes advanced integration solutions and addresses a wide range of client-specific needs.
- Exercises significant judgment in decision-making processes, considering various factors and potential impacts
- Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes.
📌 Technical Implementation Manager II (Chennai)
🏢 Leading
📍 Chennai
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