This role is for one of the Weekday's clients

Salary range: Rs 400000 - Rs 1400000 (ie INR 4-14 LPA)

Min Experience: 2 years

Location: Gurgaon

JobType: full-time

Responsibilities:

- Act as the primary point of contact for customers, understanding their business requirements and delivering tailored solutions.
- Manage end-to-end customer relationships, including onboarding, product training, and continuous support.
- Develop and implement customer success plans by defining objectives, tracking progress, and presenting outcomes.
- Partner with the sales team to identify upsell and cross-sell opportunities, ensuring seamless renewals.
- Collaborate with product and engineering teams to prioritize feature requests, enhancements, and issue resolution.
- Analyze customer usage data to identify patterns, improvement areas, and potential risks.
- Provide actionable feedback to product teams on customer expectations and market trends.




- Maintain updated customer records and ensure clear communication with relevant internal teams.
- Conduct customer satisfaction assessments and follow up to resolve concerns or service gaps.

Requirements:

- 2–3 years of experience in technical customer success or a similar role within a SaaS environment.
- Strong technical understanding, including hands-on experience with APIs, webhooks, and integrations.
- Excellent communication and interpersonal abilities to build robust customer and internal relationships.
- Strategic thinker with strong problem-solving skills.
- Ability to work independently and manage priorities in a fast-paced setting.
- Experience with WhatsApp Business API is an added advantage.
- Bachelor’s degree in a relevant field is preferred.

Skills:
Customer Success

📌 Technical Customer Success Manager (Gurugram)
🏢 Important Group
📍 Gurugram