Location: Remote but Candidate need to be from mumbai location.
Team: Customer Success
Reporting: Customer Success Manager
Experience required: 3 to 6 years in the industry.
Job Responsibilities
- Onboarding new clients on Nitrogen
- Understanding the clients requirements
- Active support on Clients tickets
- To address the clients issue
- Managing and enhancing the product features
- Translating the clients requirement with the Product team to enhance the new feature sets.
- Analyzing the data and preparing reports.
- Ownership of accounts and willing to support on client's requests on tickets.
Required Technical Skills:
Must have
- Excellent knowledge of HTML, JS, and CSS frameworks
- Positive knowledge of web application frameworks.
- Good knowledge of Advanced Java/Node JS/Golang/JavaScript.
- Excellent communication skills
- Good knowledge of Version Control Systems and Build processes.
- Good analytical and problem-solving skills.
Nice to have
- Cloud Platform experience (GCP/AWS/Azure)
- Kubernetes and Docker experience
Education Qualification
- UG: B. Tech / B.E. Computers
- PG: MCA / M. Tech