JobType: full-time
In the role of Team Leader, you will oversee a team of Travel Consultants to provide exceptional booking and ticketing services. Your position will serve as a link between front-line operations and management, guaranteeing the attainment of all travel-related KPIs while nurturing a culture of high performance.
Key Responsibilities:
1. Management of Performance & KPIs
2. Leadership & Coaching of Team Members
3. Expert Knowledge in Travel & GDS
4. Reporting & Analysis
Qualifications & Experience:
● Education: A degree in any field (an IATA or Travel/Tourism qualification is highly advantageous).
● Experience: * Total Experience: 4–6 years in a BPO/International Contact Center.
● Leadership Experience: At least 1–2 years as a Team Leader in a Travel/Ticketing workplace.
● Essential Skill:
Hands-on experience with GDS systems (Amadeus, Sabre, or Galileo).
● Communication: Excellent verbal and written communication skills in English.
Required Skills:
● Leadership: Capability to manage a team of 15–20 agents in a fast-paced, 24/7 environment.
● Data Literacy: High proficiency in MS Excel (including VLOOKUPs and Pivot Tables) for monitoring team performance.
● Critical Thinking: Ability to make swift decisions during system failures or significant travel disruptions.
● Process Knowledge: Comprehensive understanding of airline policies, IATA regulations, and the complete ticketing process.
Shift:
● Shifts: Must be adaptable to rotational shifts (including nighttime work) to accommodate international travel demands.
Skills
Team leader
Travel
Airline Ticketing
📌 Team Leader (Travel & Ticketing - International Process) (Gurugram)
🏢 Important Business
📍 Gurugram
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