MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions.

Requirements

Role: Team Leader

Designation : Team Leader

Location : Mumbai

Minimum Years of Experience :3=

Role and Key Responsibilities:

- Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

- Regularly impart effective coaching to direct reports, enabling consistent high performance delivery

- Identify performance related issues, develop an action plan for improvement and implement corrective action

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

- Communicate expectations to employees and provide timely updates

- Provide subject matter expertise in handling escalated customer calls as needed





- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

- Stay current on internal work processes, policies and procedures. Attend required manager development training

- Promote CNX values- walk the talk and lead by example

Key skills & knowledge:

- Associate’s degree in related field with two to four years of relevant experience preferred

- Highly motivated individual with skills to develop and coach team members to achieve performance expectations

- Work well under pressure and follow through on items to completion

- Solid communication skills, both written and verbal

- Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables

- Ability to mentor, coach and provide direction to team members

- Willingness to work in a flexible schedule

Educational Qualification : Graduation

📌 Team Lead Operation ( International Voice Process) (Mumbai)
🏢 Important Group
📍 Mumbai