IT Helpdesk Technician Job description

Colruyt
Group is a retail company with presence in Belgium, France, and India with more
than 33,000 employees. Most of them work daily with all kinds of IT systems, applications,
and tools. When they encounter any issues with those systems, IT helpdesk technician
will help them with advice and assistance.

As and IT
Helpdesk technician, you will work at our IT helpdesk situated in Hyderabad,
India and help employees with IT problems. You will use various channels such
as phone, mailbox, and lots of supporting software, and remote control and
troubleshooting tools. Necessary training will be provided initially, so that
you learn all tasks step by step.

You will be
part of a very diverse and enthusiastic team where 'helping each other' is a
daily motto.

What do you do concretely?

· You provide first-line support for
all kinds of IT problems for a very large user base spread across different
departments and geographies. You will receive questions about passwords,
printers, networks, software, etc.

· You do not pass on questions, but
solve as many problems as possible yourself, quickly and efficiently. What you
cannot solve over the phone, you pass on to colleagues in more specialized
teams.

· With each call, you decide the
priority. What needs to be solved immediately and what can wait? After the
support call, you follow up from A to Z to ensure that the problem is
completely solved and that everyone is satisfied.

Your work location
will Hyderabad, India. You will work on a rotating schedule between 06:00am and
09:00pm (Mon-Fri).

Profile

· IT background - You have a basic knowledge of IT
and are handy with computers, and use of commonly used end-user applications.
If you already have relevant training (e.g. as an IT administrator or PC
technician), this is a plus.

· Customer-oriented communicator - You are empathetic, listening and
calm. You assist every employee to the best of your ability, not only because




it is your job but also and especially because you enjoy helping people.

· Analytical and problem-solving - You can detect a problem quickly
by asking the right questions to the employee. You tackle every problem.
Immediately and think of the most efficient solution independently.

· Professionalism - You are an important point of
contact within Colruyt Group. We therefore expect you to propagate the values
of our company and to be professional in all your contacts.

· Language skills - You communicate fluently in
English.

We offer

· Thorough training - You start from day 1 with
thorough training and learn a lot on-the-job. Step by step, you discover all
the IT tools and applications used at Colruyt Group. A wealth of know-how!
Later in your career, you will regularly be refreshed to keep your knowledge up
to date.

· Human contact - As a support person, you come
into contact every day with employees from all over the group. You are
appreciated by everyone because you provide practical solutions. Also within
your team, colleagues are always there for you. Great atmosphere guaranteed!

· Opportunities for growth - You will quickly be given a lot
of autonomy. Over time, you can take on more responsibility and even grow into
other IT positions.

· Good work-life balance - The fact that you have a changing
schedule also means that you are often free at times when others have to work.

· Remuneration - You will receive an attractive
salary package with numerous fringe perks such as profit sharing,
hospitalization insurance and discounts in shops.

Requirements

· IT background - You have a basic knowledge of IT




and are handy with computers, and use of commonly used end-user applications.
If you already have relevant training (e.g. as an IT administrator or PC
technician), this is a plus.

· Customer-oriented communicator - You are empathetic, listening and
calm. You assist every employee to the best of your ability, not only because
it is your job but also and especially because you enjoy helping people.

· Analytical and problem-solving - You can detect a problem quickly
by asking the right questions to the employee. You tackle every problem.
Immediately and think of the most efficient solution independently.

· Professionalism - You are an important point of
contact within Colruyt Group. We therefore expect you to propagate the values
of our company and to be professional in all your contacts.

· Language skills - You communicate fluently in
English.

Benefits

· Thorough training - You start from day 1 with
thorough training and learn a lot on-the-job. Step by step, you discover all
the IT tools and applications used at Colruyt Group. A wealth of know-how!
Later in your career, you will regularly be refreshed to keep your knowledge up
to date.

· Human contact - As a support person, you come
into contact every day with employees from all over the group. You are
appreciated by everyone because you provide practical solutions. Also within
your team, colleagues are always there for you. Great atmosphere guaranteed!

· Opportunities for growth - You will quickly be given a lot
of autonomy. Over time, you can take on more responsibility and even grow into
other IT positions.

· Good work-life balance - The fact that you have a changing
schedule also means that you are often free at times when others have to work.

· Remuneration - You will receive an attractive
salary package with numerous fringe benefits such as profit sharing,
hospitalization insurance and discounts in shops.

📌 System Administrator I IT Support (Hyderabad)
🏢 Nameless
📍 Hyderabad