Years of Experience: 2 - 5 years of International Technical Support Experience

Key Responsibilities

- Provide technical support for Android and iOS POS systems, including payment devices such as EMV, NFC card readers, and PIN pads

- Troubleshoot POS software, hardware, and peripheral devices

- Diagnose and resolve retail network issues (LAN, WAN, TCP/IP, VPNs, Firewalls)

- Handle payment transaction, settlement, and connectivity issues

- Perform device provisioning, configuration, and MDM management

- Provide remote troubleshooting support to field devices

- Analyze system logs and escalated incidents to identify root cause

- Document troubleshooting steps and maintain knowledge base articles

- Collaborate with Level 1, Level 2, Level 3 teams and external vendors

- Ensure issues are resolved within defined SLA timelines

- Maintain clear and professional communication with clients throughout the issue resolution process

Requirements

Required Technical Skills

- Knowledge of POS systems and payment processing workflows

- Understanding of EMV, NFC, card payment devices

- Networking basics: LAN/WAN, TCP/IP, VPN, Firewalls

- Experience with Android & iOS device support

- Log analysis and troubleshooting skills

- Familiarity with MDM tools and remote support tools

Soft Skills & Other Requirements

- Good communication skills (verbal & written)

- Strong interpersonal and customer -handling skills

- Problem -solving and analytical mindset

- Ability to work in a fast -paced support setting

- Flexible to work in rotational shifts, including night shifts

- Team player with strong coordination skills