Posting title: Sr. Support Engineer – HCL Commerce

Experience: 8-10 Years

Location: Chennai/ Bangalore/ Pune/ Hyderabad/ Noida

Work mode: WFO

Primary skills: HCL Commerce architecture, Java, JSP, REST APIs, troubleshooting /debugging, performance optimization, AWS/Azure, client communication & documentation

Qualification: Any Technical Degree

Roles & Responsibilities:

- Provide L2/L3 support for HCL Commerce applications, ensuring high availability and performance.

- Troubleshoot and debug complex issues across application, integration, and infrastructure layers.

- Perform performance tuning and optimization of HCL Commerce applications.

- Collaborate with cross-functional teams to deliver effective technical solutions.

- Manage and support deployment environments on AWS/Azure cloud platforms.

- Document issues, root cause analysis, and resolutions to maintain a robust knowledge base.

- Ensure effective client communication and deliver timely updates on issue resolution.

- Follow ITIL best practices in incident,



problem, and change management processes.

Required Skills & Experience

- 8–10 years of experience in HCL Commerce (formerly IBM WebSphere Commerce) support/implementation.

- Robust proficiency in Java, JSP, and REST APIs.

- Expertise in HCL Commerce architecture and subsystems.

- Hands-on experience in troubleshooting, debugging, and log analysis.

- Knowledge of performance optimization techniques for large-scale e-commerce platforms.

- Exposure to AWS or Azure cloud platforms.

- Excellent problem-solving, analytical, and communication skills.

- Ability to work in client-facing roles with strong documentation skills.

Good to Have

- Familiarity with DevOps tools (Jenkins, Git, CI/CD pipelines).

- Experience with microservices and containerization (Docker/Kubernetes).

- Knowledge of database optimization (DB2, Oracle, or similar).

📌 Sr. Support Engineer HCL Commerce (Bengaluru)
🏢 Important Group
📍 Bengaluru