## The group youu2019ll be a part ofnnThe Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives. nn## The impact youu2019ll makennAs the India Site Lead u2013 Client Services, you will:nn * Be the primary face of IT for our India sites, ensuring every employee has a reliable, frictionless technology experience every day.n * Enable productivity and growth at the India sites by keeping end-user services stable, responsive, and aligned to business priorities.n * Drive a step-change in service quality, improving CSAT/DEX, first-contact resolution, and reducing repeat issues through datau2011driven actions.n * Help transition our workplace from manual, person-dependent support to one that leverages automation, standardization, and digital experience insights.n * Represent India user needs into global EUC / Client Services roadmaps, influencing how global platforms and standards land on the ground.nnnn## What youu2019ll donnLead Site IT u0026 Client Services Operationsnn * Own dayu2011tou2011day endu2011user support for India sites, including deskside/field support, conference room technology, onboarding/offboarding, and executive support.n * Serve as the single point of accountability for Client Services, partnering closely with business, HR, Facilities, and Security.nnnnDeliver Operational Excellencenn * Ensure services consistently meet SLAs and quality targets using ITSM/DEX insights to track health, volumes, and trends.n * Reduce tickets by addressing root causes, improving knowledge articles, and expanding selfu2011service.n * Coordinate with global EUC and platform teams on releases, pilots, OS upgrades, hardware refreshes, and collaborationu2011tool changes.nnnnLead and Develop the Teamnn * Manage and grow the India Client Services team (employees and/or vendors), including staffing, coaching, performance, and skills development.n * Foster a customeru2011focused,



accountable culture with clear expectations and reliable followu2011through.n * Promote crossu2011training and collaboration with regional/global teams to improve resilience and reduce keyu2011person risk.nnnnDrive Continuous Improvement u0026 Automationnn * Use ITSM data, monitoring, and user feedback to identify highu2011friction areas and lead targeted improvements.n * Partner with engineering and platform teams to shift from manual fixes to automation, policyu2011based remediation, and selfu2011service.n * Champion standardized device builds and processes while accommodating regulatory or operational requirements.nnnnEnsure Governance, Compliance u0026 Risk Managementnn * Maintain compliance with security policies, local regulations, and audit/SOX requirements.n * Oversee asset management and access controls for joiners, movers, and leavers.n * Participate in or lead major incident response for India sites, including communication and postu2011incident reviews.nnnnVendor u0026 Financial Managementnn * Manage local IT vendors, ensuring SLA performance and alignment with security/operational standards.n * Contribute to or manage siteu2011level Client Services budgets, balancing cost, risk, and user experience.nnnn## Who weu2019re looking fornnWe are looking for a handsu2011on leader who:nn * Is customeru2011obsessed, with strong empathy for end users and a passion for reducing friction in their workday.n * Has a practical, rollu2011upu2011youru2011sleeves approachu2014comfortable diving into operational details while still thinking strategically.n * Communicates clearly with both technical teams and senior business stakeholders, including executives and VIPs.n * Is datau2011driven, using metrics and trends to prioritize work and make decisions, not just intuition.n * Navigates a matrixed, global organization effectively, influencing across functions and time zones without formal authority.n * Balances global standards with local realities,



knowing when to escalate for exceptions and when to push for alignment.n * Brings strong people leadership skillsu2014coaching, feedback, and talent development are part of how they operate, not an afterthought.n * Is comfortable in change and transformation, helping teams move from legacy ways of working to more automated, standardized models.nnnn## Preferred qualificationsnn * Bachelor degree or equivalent is required with 6-8 years of management experience. An advanced degree preferred.n * ITIL Foundation (or higher) is preferred.n * Relevant certifications in Microsoft 365, Intune, or endpoint administration are a plus.nnnn## Our commitmentnn nnWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.nnLam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Companyu0027s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.nnLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories u2013 On-site Flex and Virtual Flex. u2018On-site Flexu2019 youu2019ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. u2018Virtual Flexu2019 youu2019ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.n

📌 Sr. Mgr, GIS (Bengaluru)
🏢 Nameless
📍 Bengaluru