Job Title: Sr. Consultant – Hypercare Support
Experience: 5–6 Years
Employment Type: Full-time (Permanent)
Location: Bengaluru / Chennai / Gurgaon
Notice Period: Immediate Joiner / Short Notice Preferred
Shift: NORAM Timings

Job Summary

We are seeking an experienced Sr. Consultant – Hypercare Support with solid hands-on experience in migration and post-go-live support. The ideal candidate will play a critical role during the hypercare phase, ensuring system stability, issue resolution, and seamless transition to steady-state operations while working in NORAM business hours.

Key Responsibilities

- Provide end-to-end Hypercare Support during and after system migrations.
- Act as a primary point of contact for post-go-live issues and escalations.
- Perform hands-on troubleshooting, root cause analysis, and resolution of application/system issues.
- Collaborate with cross-functional teams including development, testing, infrastructure, and business stakeholders.
- Monitor system performance, data integrity, and integration flows during hypercare.




- Ensure timely resolution of incidents, service requests, and defects as per SLA.
- Document issues, resolutions, and best practices for knowledge transfer.
- Support transition from hypercare to BAU (Business As Usual) operations.

Required Skills & Experience

- 5–6 years of overall IT experience with strong focus on Hypercare / Production Support.
- Hands-on migration exposure (data, application, or system migration).
- Strong experience in incident management, problem management, and change management.
- Excellent troubleshooting and analytical skills.
- Experience working in NORAM shifts.
- Strong communication skills to interact with global stakeholders.
- Ability to work independently and manage high-pressure post-go-live environments.

Preferred Qualifications

- Experience supporting enterprise applications in production environments.
- Exposure to ITIL processes.
- Prior experience in global delivery or client-facing roles.

📌 Sr. Consultant Hypercare Support (Chennai)
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