Sr. Application Support
Engineer

Key Responsibilities

- Provide
application support and handle incident management and change requests
using ITSM tools (MyQuest experience is a plus).

- Collaborate
with global, distributed teams in an Agile (Scrum/Kanban) environment.

- Communicate
effectively with stakeholders, translating complex concepts into clear,
actionable insights.

- Effective delivery planning and execution for the
pending work in backlog, with clear communication with stakeholders on
timelines.

- Analyze
issues, identify root causes, and implement effective solutions.

- Integrate
and work with Web APIs for system and application interactions.

- Support in platform improvement and release management.

Requirements

- Experience in production support for ITSM tools and on
management of global stakeholders.

- Excellent verbal and written communication skills.

- Solid
analytical and problem -solving abilities.

- Understanding
of Agile methodologies (Scrum/Kanban).

- Hands -on
experience with ITSM tools for incident management and change requests.

- Basic development experience (in or outside ITSM
platform) with knowledge in API integration and preferably, on cloud
development/migration.

- Programming
knowledge in web or backend development is an added advantage.