Main Tasks

Operational Duties:

- Receives and processes complex customer orders, inquiries and/or complaints

- covering items or products ordered. Maintains an ongoing relationship with customers and sales

- staff.

- Uses knowledge of products, product availability, sales

- territories, and individual customers to provide a key communications link to the customer.

- Exercises judgment and discretion, and functions independently within authorized limits.

- Typically requires analysis, judgment, and sensitivity to customer needs.

Main Accountabilities of Order Management

• Manage customer portals

• Create delivery note

• Validation price agreement

• Monitoring EDI Orders

• Confirmation order details

• Manual order entry

• Manage order exceptions

• Send order confirmation

• Manage return

• Customer order delivery tracking

• Issue credit note

• Price dispute management

Customer Care

• Answer customer questions regarding technical issues

• Forward customer request to product management

• Forward complex topics, dispute cases,



technical support to respective responsible function

• Analyze internal request

Skills

Process Improvement

Data Management

Order Fulfilment

Data Analysis

Regulatory Compliance

Customer Focus

Problem Solving

Customer Relationship Management

Data Entry

Order Picking

Experience

- Education/university degree in business administration, sales, commerce or any other relevant field.

- 0 to 3 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain.

- SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, Powerpoint, word, visio..)

- Overall overview or working experience in controlling, reporting or data analysis will be an added advantage

- Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)

- Flexibility with shift timining for self and experience in 24x5 shift model.

- Service oriented mindset - Proven ability to develop recent ideas and creative solutions

📌 Specialist - OM & CS (Bengaluru)
🏢 Recognized
📍 Bengaluru