Demonstrated experience with ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on and web services integrations. Integration (interfacing) of enterprise software systems with ServiceNow Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture and relational databases. Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc. Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Must be adaptable to work in a varied, rapid paced exciting, ever-changing environment Excellent communication skills and the ability to work with business partners Expertise level understanding of ServiceNow Platform & its capabilities are required On-call rotation as required