Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization,



to ensure that all on-line system problems are resolved in an accurate and timely manner Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus Experience of providing Hybrid (Office and Remote) IT support Senior Service Desk Associate English India - Hybrid working (Office and Hybrid (Office and Remote)) Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Fluency in English language

📌 ServiceDesk Senior Rep - ITIL (Bengaluru)
🏢 Important Group
📍 Bengaluru