Key
Responsibilities:

- Serve as the primary point of contact for customers
service inquiries and technical support for dealer service teams.

- Address customer
concerns, diagnose issues, and provide timely solutions or recommendations
while maintaining smooth communication with dealers.

- Coordinate with International teams to ensure prompt and professional service
support.

- Oversee and coordinate vehicle servicing, repairs, and preventive maintenance activities,
ensuring timely and effective resolution of service issues.

- Maintain comprehensive service records and reports for all vehicles,
including parts usage, service actions, and feedback from dealers.

- Diagnose and resolve complex mechanical and electrical issues in coordination with
dealer service teams.

- Provide technical guidance and on -site training to dealer service
technicians on diagnostics, repair procedures, and maintenance practices.

- Assist in developing training materials, service manuals, SOPs, and other technical
documentation to support high -quality service operations.

- Support the processing of warranty claims in accordance with company policies
and coordinate with the spare parts




department to ensure timely availability of required components.

- Gather and analyze feedback from dealers to identify recurring service issues and
opportunities for product or service improvements.

- Collaborate with the Product Development team to share insights and contribute to
continuous improvement initiatives.

- Prepare periodic service performance and customer satisfaction reports,
highlighting key metrics and improvement areas.