About the Role


Loom Solar is looking for a dedicated and technically skilled Service Engineer to handle installation support, troubleshooting, maintenance, and customer service for solar products and systems. The candidate will play a key role in ensuring smooth functioning of solar panels, inverters, batteries, and related equipment while maintaining high customer satisfaction.

Key Responsibilities


- Install, inspect, and maintain solar power systems including panels, inverters, batteries, and wiring systems.

- Diagnose and resolve electrical and technical faults at customer sites.

- Provide after -sales service and ensure timely complaint resolution.

- Conduct preventive maintenance of installed systems.

- Test equipment performance and ensure systems operate efficiently.

- Coordinate with internal teams such as sales, production, and technical support for issue resolution.

- Prepare service reports, maintenance logs, and customer feedback records.

- Educate customers on product usage, safety precautions, and basic maintenance.

- Ensure compliance with electrical safety standards and company service protocols.

- Travel to customer locations for on -site service whenever required.