Position Title: Associate Manger/Asst. Manager-Service

Position Objectives: The position will be responsible for entire After Sales Service function for assigned area.

Location: Kolkata

Reports To

Manages

Head- Service

Nil

Key Responsibilities:

- Warranty Claim Management of Assigned states (3/4 state)

- Manage the TAT of claim adjustments as per YIN policy

- Attend and resolve critical customer complaints by visit to dealers.

- To do incoming claim tyre defect analysis.

- Analyse and report dealer wise warranty claim trends.

- Visit & training to dealers with high claim ratio /wrong adjustments.

- Conduct market surveys/OE survey & competitor survey as per requirement.

- Conduct training program to OE/Replacement dealers.





- Timely submission of market intelligence report (current tyre/new car launch).

Candidate Profile

- Education: Diploma or BE (preferred) - Mechanical/ Automobile Engineering.

- Industry experience: He should have worked in the tire industry in the PCR segment, minimum 5 years of industry experience.

- Experience in Customer Service –PCR Tyre.

- Has experienced complexity of managing customer complaints, Incoming claim tyre data analysis and tyre analysis

- Strong logical thinking capabilities and analytical skills

- Proficient on MS office/ Excel/ PPT/Emails

📌 Senior Manager - Service (Mumbai)
🏢 Important Business
📍 Mumbai