Required Urgently Senior Engineer / Assistant Area Manager Concrete Line / Boom Pumps & Batching Plants with Diploma / Degree in Mechanical engineering and Minimum 8 years of experience in servicing concrete pumps, including line and boom pumps.
1. Job Purpose
- Overview:
The Pump Service Senior Engineer will be responsible for providing expert-level service, maintenance, and troubleshooting for concrete pumps, including line pumps and boom pumps. The role includes on-site and remote customer support, ensuring high operational efficiency and customer satisfaction.
2. Key Responsibilities
- Service & Maintenance:
- Conduct preventive and corrective maintenance for line pumps and boom pumps.
- Perform diagnostics and troubleshoot technical issues related to mechanical, hydraulic, and electrical systems.
- Oversee major overhauls and repairs to ensure pumps are in optimal working condition.
- Customer Support:
- Provide technical assistance to customers on-site and remotely.
- Address customer complaints and resolve technical issues promptly.
- Train customers on equipment operation, basic maintenance, and safety procedures.
- Team Leadership & Coordination:
- Lead and guide junior service engineers and technicians.
- Coordinate with the Area / Regional Service Manager for resource allocation and scheduling.
- Monitor and report on team performance and service activities.
- Compliance & Documentation:
- Maintain accurate service logs, reports, and documentation.
- Ensure compliance with company safety standards and procedures during service operations.
- Support the implementation of ISO and other quality standards in service operations.
- Spare Parts Management:
- Coordinate with the stores team to ensure the availability of spare parts.
- Monitor spare parts usage and recommend optimal stock levels.
- Continuous Improvement:
- Identify recurring issues and propose improvements to service procedures.
- Provide feedback to the design and manufacturing teams to enhance product reliability.
3. Required Certifications/Licenses:
Proficient in using Service CRM
Special Skills:
· Excellent problem-solving and customer-handling skills.
- Ability to work under pressure and manage multiple service requests.
5. Working Conditions
- Work Environment: travel frequently within the assigned region for in office service activities.