To oversee the scheduling and management of airline crew members, ensuring efficient, compliant, and safe flight operations through proactive rostering, regulatory adherence, and coordination across operational teams.
Key Accountabilities
- Monitor and control the disposition, availability, legality, and compliance of all Air India pilots and cabin crew.
- Ensure all flights are staffed with sufficient, qualified, and legal crew to support on‑time departures.
- Manage all leave, training changes, and crew requests from the roster publication date onward.
- Liaise closely with crew hubs to ensure timely dissemination of operational information.
- Contribute to decision‑making within IOCC to identify crewing risks early, investigate mitigations, and communicate solutions.
- Ensure all crew scheduled to operate flights maintain valid qualifications and adjust training schedules to maintain regulatory compliance.
- Coordinate with rostering and training departments to ensure that any changes affecting unpublished rosters are communicated proactively.
- Liaise with crew bases and hubs, ensuring that only requests approved by Crew Control are actioned.
- Advise management on requirements for DGCA dispensations related to FTL extensions.
- Identify and report crew‑scheduling failure points for continuous improvement.
- Undertake additional responsibilities as assigned, including project‑based or ongoing work, aligned with expectations agreed with the reporting manager and HR.
Skills Required
Core Competencies
- Interpersonal Skills
- Motivational Skills
- Planning and Coordination
- Strategic Foresight
- Knowledge of Industry Compliance
- Conflict Management
- Stakeholder Management
- Crisis Management
Key Performance Indicators (KPIs)
- Crew Availability
- Crew Compliance
- Operational Efficiency
- On‑Time Performance
Key Interfaces
Internal Interfaces
- IOCC Teams
- Engineering Teams
- Collaboration with departments including Maintenance, Crew Scheduling, and others to ensure smooth operations
External Interfaces
- Regulatory Authorities
- Air Traffic Control and other airline/airport agencies for coordinated flight operations
Educational & Experience Requirements
Minimum Education
- Bachelor’s degree and/or relevant operational experience within an airline setting
- DGCA‑related license (as applicable)
Experience
- Minimum: 3+ years of Crew Control experience in airline operations
- Desired:
- Prior experience in OCC
- Extensive and comprehensive knowledge of airline/airport operations and the aviation industry
📌 Senior Associate (Gurugram)
🏢 Important Business
📍 Gurugram
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