About the
Role:
We are seeking an experienced and highly skilled Salesforce
Senior Developer to play a critical role in the design, development, and
implementation of our Service Cloud platform. The ideal candidate will have a
deep understanding of Salesforce best practices, a robust background in Apex,
Lightning Web Components (LWC), and integrations, and a passion for building
scalable and robust solutions that enhance our client and agent experience.

Key Responsibilities:

- Design, develop, test,
and deploy high -quality Salesforce solutions, primarily focusing on
Service Cloud features such as Console, Omnichannel, Case Management,
Knowledge, and CTI integrations.

- Write robust,
scalable, and efficient Apex code, Triggers, Visualforce pages, and
Lightning Web Components (LWC) / Aura Components.

- Implement and manage
Salesforce integrations with external systems using REST/SOAP APIs,
Platform Events, and other relevant technologies.

- Conduct code reviews,
ensuring adherence to Salesforce best practices, coding standards, and
security guidelines.

- Collaborate closely
with Salesforce Business Analysts, QA, and other developers to translate
business requirements into technical solutions.

- Provide technical
guidance and mentorship to junior developers.





- Participate in release
management, change management, and deployment activities.

- Troubleshoot and
resolve complex technical issues related to the Salesforce platform.


Required
Skills and Qualifications:

- Bachelor's
degree in Computer Science, Information Technology, or a related field.

- 6 -10 years of hands -on experience as a
Salesforce Developer, with significant experience in Service Cloud.

- Proficiency in Apex, Visualforce, Lightning
Components, SOQL, and SOSL.

- Strong understanding of Salesforce
configuration (workflows, process builder, flows, custom objects, fields,
validation rules, permissions).

- Experience with Salesforce APIs (REST, SOAP,
Metadata API).

- Familiarity with deployment tools and
methodologies for Salesforce e.g Copado

- Excellent problem -solving, analytical, and
communication skills.

- Ability to work effectively in an Agile
development environment.


Preferred
Certifications (one or more):

- Salesforce Certified
Platform Developer I & II

- Salesforce Certified
Service Cloud Consultant

- Salesforce Certified
Administrator