Job Title:

Inside Sales Executive – Oncology Nutrition Program (Telesales)

Location:

Gurgaon (Work From Office)

Department:

Inside Sales / Patient Engagement – Oncology Nutrition

Reports To:

Inside Sales Head

Role Summary

We are looking for empathetic and result-driven Inside Sales Executives to handle inbound and outbound leads for Everhope’s Oncology Nutrition Program. The role involves counseling cancer patients and caregivers over calls/WhatsApp, explaining the importance of oncology nutrition, and converting leads into OPD consultations with Dr. Manjari Chandra, Senior Oncology Nutrition Expert at Everhope.

This is a consultative sales role, where trust, empathy, and correct information are key to conversion.

Key Responsibilities

Lead Handling & Conversion

- Handle inbound enquiries from website, WhatsApp, digital campaigns, and referrals related to oncology nutrition.
- Make outbound follow-up calls to pending and cold leads to re-engage interest.
- Understand patient details such as:
- Cancer type & stage
- Current treatment (chemo / radiation / surgery / immunotherapy)
- Nutrition-related issues (weight loss, appetite, weakness, side effects)

- Clearly explain the benefits of oncology nutrition and how it supports cancer treatment outcomes.
- Convert qualified leads into OPD appointments with Dr. Manjari Chandra (in-person / virtual).

Patient Counselling & Education

- Counsel patients and caregivers on:
- Why nutrition is critical during cancer treatment
- How personalized nutrition helps manage side effects and improves recovery

- Position Everhope’s Oncology Nutrition Program as:

- Expert-led
- Evidence-based
- Personalized for each cancer journey

- Address patient concerns, hesitations,



and objections with empathy and confidence.

CRM & Follow-ups

- Maintain accurate lead records in CRM.
- Update call notes, patient status, and follow-up timelines.
- Ensure zero lead leakage through disciplined follow-up.
- Track lead stages: New, Follow-up, Interested, Booked, Not Interested.

Internal Coordination

- Coordinate with:
- Nutrition team
- Front desk / OPD team
- Marketing team (feedback on lead quality)

- Ensure smooth appointment booking and patient handover.

Performance & Targets

- Achieve daily and monthly:
- Call targets
- OPD booking targets
- Conversion ratios

- Maintain high quality conversations with a patient-first approach.

Required Skills & Competencies

- Excellent communication skills in English & Hindi
- Strong tele-counselling and consultative sales skills
- High empathy and emotional intelligence
- Ability to explain medical/nutrition concepts in easy language
- Strong follow-up discipline and CRM usage
- Ability to handle sensitive cancer-related conversations professionally

Eligibility Criteria

- Education: Graduate in any discipline
(Preferred: Nutrition, Life Sciences, Healthcare, Paramedical background)
- Experience:
- 0–4 years in Inside Sales / Telesales / Patient Counselling
- Healthcare, wellness, diagnostics, nutrition, or hospital sales experience preferred

- Location: Gurgaon (WFO)

What We Offer

- Fixed salary + attractive performance-based incentives
- Structured training in:
- Oncology basics
- Nutrition counselling
- Patient communication

- Opportunity to work with senior clinical experts like Dr. Manjari Chandra
- High-growth role in a fast-expanding oncology care ecosystem
- Meaningful work that directly impacts patient outcomes

📌 Sales Executive - Nutrition (Fresher) (Gurugram)
🏢 Important Business
📍 Gurugram