The Sales Assistant Manager – Merchandisers/Demonstrators will support nationwide sales and merchandising efforts by driving effective product demonstrations, enabling internal teams and channel partners, and ensuring a strong customer experience. This role requires hands-on experience in home appliance demonstrations, strong communication skills, and the ability to coordinate with sales teams and customers.
Key Responsibilities
- Conduct clear, engaging, and effective product demonstrations for internal sales teams, merchandisers, and channel partners.
- Support CSD merchants and retail teams by explaining product features, benefits, and usage.
- Communicate professionally with customers to address product-related queries, usage guidance, and basic troubleshooting.
- Respond to customer queries received via email and e-commerce platforms such as Amazon Seller Central.
- Ensure consistent product knowledge dissemination across merchandising and demonstration teams.
- Act as a bridge between sales, merchandising teams, and customers to improve product understanding and adoption.
- Provide feedback from the field on customer concerns, product performance, and training requirements.
Qualifications & Experience
- Education: Graduate in any discipline.
- Experience: 4–8 years of experience in product demonstration or sales roles within the home appliances industry.
- Proven exposure to managing or supporting demonstrator and merchandiser teams is preferred.
Skills & Competencies
- Solid product demonstration and presentation skills.
- Good verbal communication skills in English.
- Basic computer proficiency, including MS Excel.
- Customer-focused approach with polite and professional communication.
- Ability to handle customer interactions through email and online platforms.
Perks & Perks
- Competitive salary with quarterly performance-linked incentives.
- Statutory advantages including bonus, PF, gratuity, and other applicable benefits.
- Alternate Saturdays off.
- Office-based role at the Head Office located in Khar West, with easy access (2-minute walk from the railway station).
- Preference for candidates residing along the Western line.
Skills
Product Demonstration • Technical Demos • Merchandising Support • Customer Communication