Duties and
Responsibilities

· Act as
the central point of contact between sales teams, retail stores, and head
office to ensure seamless communication and quick issue resolution.

· Review
and approve store inventory requests, aligning stock levels with store demand
and operational efficiency.

· Monitor
and manage customer reviews on Google, ensuring timely and qualified
responses that uphold the brand’s image and values.

· Serve as the
primary point of contact for any issues related to shipment delivery or pick -ups.
Resolve operational concerns related to logistics in a timely manner.

· Oversee
monitoring of store cameras to ensure security and operational standards are
maintained. Promptly address any issues or concerns by coordinating with store
managers for timely resolution.

· Track completion of daily checklists across
stores. Ensure timely submissions, identify gaps, and follow up with relevant
teams to maintain compliance.

Key Task:


- Monitor Camera Systems: Regularly check the camera systems
across all stores to ensure they are functioning properly and resolve any
security issues that arise.

- Approval of Inventory Requests: Review and approve inventory requests
submitted by stores, ensuring proper stock levels are maintained without
overstocking.

- Coordinate with Sales and Retail teams: Facilitate communication between the
sales teams, retail staff, and head office,



ensuring smooth operations and
addressing any concerns in a timely manner.

- Address Operational Issues: Take ownership of issues related to
shipments, deliveries, or other operational concerns, ensuring prompt
resolution and smooth day -to -day operations.

- Respond to Customer Reviews: Manage Google reviews, ensuring that
responses are timely, appropriate, and aligned with company policy to
enhance customer satisfaction.

- Documentation and Reporting: Maintain accurate records of all
inventory approvals, shipment issues, camera monitoring, and any
operational problems, providing regular updates to senior management.

- Training and Support: Assist in training retail store staff
on operational procedures, inventory management.

- Troubleshoot and
Problem -Solve: Proactively address any technical or operational issues (e.g.,
camera system glitches, inventory discrepancies) and escalate them as
needed for resolution.