Job Description

KEY OPERATIONAL RESPONSIBILITIES

Financial

- Identify optimal, cost effective use of the resources and educate the team on the same.
- Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

Operational

- Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
- Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
- Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
- Ensure calculative overbooking.

Team Management

- Provide effective support to the team to enable them to provide effective and efficient services.




- Respond to customer queries by resolving issues in a timely and effective manner to ensure customer satisfaction.

General Duty

- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness

- Ability to accept responsibility

- Self-confidence, motivation, drive and tenacity

Qualifications

- Minimum 2 years of experience in same position
- Guest focused personality is essential
- Prior experience working with Opera or a related system experience is an asset
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus Point.

📌 Reservations Executive (Delhi)
🏢 Important Company of the Sector
📍 Delhi