01 Aug
|
Recognized
|
Hyderabad
01 Aug
Recognized
Hyderabad
Role Overview
The Relationship Manager will be responsible for managing customer accounts, driving repeat business, ensuring smooth order fulfilment, and building long -term client relationships. The role requires proactive communication, problem -solving, and coordination with internal teams to deliver exceptional customer experience.
- Serve as the primary point of contact for assigned customers/accounts.
- Build and maintain strong, long -term client relationships.
- Understand client needs, preferences, and purchase patterns.
- Drive upselling, cross -selling, and repeat business.
- Coordinate with Sales, Operations, Logistics & Customer Support teams.
- Track order status, delivery timelines, complaints & resolutions.
- Maintain CRM data, client records, follow -ups & meeting schedules.
- Conduct periodic client reviews, feedback discussions & retention plans.
- Prepare reports—sales pipeline, customer engagement, churn analysis.
- Ensure high customer satisfaction and service excellence.
Requirements
- Bachelor’s degree—Business, Marketing, Management, or related field.
- 1–5 years of experience in Client Management, Sales, CRM, or Customer Success.
- Strong communication, negotiation & relationship -building skills.
- Ability to manage multiple accounts and deadlines.
- Proficiency in CRM tools, Excel, and reporting.
- Problem -solving mindset with customer -first attitude.
- Fluency in English + regional language preferred.